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Broadband FAQS

  1. What is Broadband?
  2. How do I signup?
  3. Why can I get the 8mb service but not the 16Mb Broadband service?
  4. What is a Broadband modem?
  5. What do I need in order to be able to use Broadband?
  6. What are the terms and conditions of using Global Telecom Broadband?
  7. What is the procedure if I want to move house?
  8. What is the procedure if I want to upgrade my Broadband account to a faster speed?
  9. Can I connect several computers to the Internet with Global Telecom Broadband?
  10. Who can I contact if I continue having problems with my Broadband service?

1. What is Broadband?
Broadband is high speed Internet access. Unlike Dial-Up Internet, broadband is permanently connected and allows both Internet and telephone calls to take place simultaneously on the same land line.

2. How do I signup?
You can sign up online by using our order form or by downloading the pdf form and faxing it to (+44) 08700 55 54 53. Alternatively you can call the Broadband Sales line on 0800 027 5494 between the hours of 9am and 5pm Monday to Friday.

3. Why can I get the 8mb service but not the 16Mb Broadband service?
There could be several reasons why you may not be able to get 16Mb broadband connection on your line; you may live too far from the internet exchange, the quality of your telephone line may not be good enough, or the line capacity may not allow you to receive a higher connection speed. Unfortunately there is not a solution if you live too far from the exchange or if your line quality is not good enough.

4. What is a Broadband modem?
A Broadband modem is a small piece of hardware which allows you to connect to the Internet. This is essential in order to receive Broadband. We recommend using the Speedtouch 330 USB Modem with your Global Telecom Broadband Connection.

5. What equipment do I need in order to be able to access Broadband?
You will need the following equipment to use broadband.

  • PC
  • Pentium 200Mhz and above
  • 32MB RAM and above
  • Four-speed CD-ROM player
  • Video card/display 800 x 600, 256 colours
  • 150MB free on your computers hard drive
  • Windows 98, 98SE, ME, 2000 Professional or XP. Macs are compatible with Broadband but are not supported by Global Telecom.
  • A USB port that can supply 500 ma (a rectangular port/plug approximately 12mm wide x 4mm high that allows you to plug in peripheral devices such as modems, printers, MP3 players, webcams etc.)

    6. What are the terms and conditions of using Global Telecom Broadband?
    The terms and conditions of our Broadband service can be viewed here.

    7. What is the procedure if I want to move house?
    If you wish to move your Broadband service to another phone number or address please contact a member of our support team on (+44) 0800 027 5494.

    NOTE: If you are moving to a property that has a different phone number for Broadband, the process of transferring this service could take up to 10 working days. However, if you are keeping your existing phone number this process could take up to 20 working days. There is no charge connected with moving your Broadband service to another premises or telephone number.

    8. What is the procedure if I want to upgrade my Broadband account to a faster speed?
    You can upgrade your Broadband service anytime by contacting a member of our support team on (+44) 0800 027 5494. This process can take up to 4 working days.

    9. Can I connect several computers to the Internet with Global Telecom Broadband?
    Yes you can. Some operating systems such as Windows XP allow multiple computers to share a single Internet connection however Global Telecom does not provide any technical assistance for networking your computers.

    10. Who can I contact if I continue having problems with my Broadband service?
    You can contact us by telephone, email or letter. Please click here for our full contact details.

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